I began my journey as a BA half a decade ago, and here I am today: a lead BA at Made Tech. I love being able to make a difference to a very diverse mix of users of public sector systems, which has ranged from Home Office frontline users to clinicians in the NHS, 以及普通大众. Learning about the different systems and processes involved goes hand in hand with this, 所以我一直在学习和发展我的技能. 但这份工作远不止这些. Here’s the lowdown on what we do, what makes a good BA, and how we contribute to success.
软件让团队的生活更轻松
如果有一件事我希望每个人都知道的话, it’s that we’re not seeking to disrupt an existing way of working – we’re here to make teams’ lives easier. 确定, we may ask some hard-hitting questions and expose why something’s not working, but it’s for a good cause – to guide teams in improving processes, 满足用户需求的产品和服务.
The BA is essentially the link between the technical and non-technical members of a project team. The BA needs to understand the technical and non-technical language, and create documents and output that let people from both sides understand the end goal through things like user stories, 需求, and acceptance criteria which detail how a specific requirement or user story will actually be met.
例如, there may be server constraints that restrict the implementation of an internal intranet. So it would be the BA’s job to go back to the end users and the non-technical team and present the information in a user-friendly way. We may also write up executive summaries which could detail 需求 to help senior decision-makers with things like freeing up more money in the pot to deal with existing issues.
自信、好奇、风度翩翩
Being a good BA isn’t just about your knowledge and experience, it’s also about your character. 这意味着要风度翩翩、放松, which opens the door to open and honest communication from stakeholders.
A good BA will also have the confidence to tell teams what they need. There’s no point in just telling teams you’re going to do something in a certain way – share how, 所涉及的步骤, 和团队里的每个人.
你还应该能够清楚地记录事情, in a way that is unambiguous so everyone understands what a particular requirement means for them.
A good BA will have an element of curiosity and interest to understand the details of processes and systems. It’s worth mentioning that having technical knowledge can be a plus as you can turn complex technical language into words that people without that knowledge can understand. 但这不是必需品. There’ll be technical architects working on the same project you can collaborate with.
项目从一开始就需要ba
If investigatory work is needed to understand a problem and how you’re transforming to a new process, 这个项目应该有一个文学学士学位. BA应该先于开发人员获得, 测试人员, and in some cases before the product owner who will come to work with the BA closely.
没有学士学位, it can take longer to complete projects because there’s more back and forth between technical and non-technical people, and potential for conflict if they don’t understand each other.
因为我们与产品负责人和经理密切合作, we understand what their outputs are so we can show the project team what they’re missing and what they need to work effectively. Having a clear vision for this bridges the gap between technical and non-technical teams because you’re bringing everyone together towards a nice, user-friendly way of understanding what a project is trying to achieve.
共识是成功的秘诀
If there’s an ongoing conflict or ambiguity about what the project 需求 and processes are and you’re going round in constant cycles, 成功是不可能的. Success happens when you’ve reached a common understanding with a project team about what needs to be achieved, and you’ve made sure what you’ve implemented is adding value and improving the overall user experience.
It’s also about making sure you’ve considered time and cost. Success means being as close to the expectation that you set out at the start, understanding the limitations that you may face along the journey, and making sure you account for that in the cost benefit analysis.
和我们一起工作
If you’d like to learn more about how business analysts can contribute to your projects and teams, 请与我们联系. 或者你可以 在领英上联系我.
